“Your attitude, not your aptitude, will determine your altitude.” ~ Zig Ziglar. Working in hotels, we know that customers aren’t specifically conscious of it, but they do have very definitive expectations about tangible experiences like a comfortable bed, sleeping, eating and good food. The second process represents physical reality. You can either love or hate call centers. Empowerment, synergy and team effort is the foundation for happiness. See more ideas about Hotel, Hospitality design, Front desk. Training tips for all hotel departments ... Room Service / In-Room Dining Department Layout or Design Types of Spoons and Knives Used For Food & Beverage (F&B) Service I shifted towards a growth-mindset to fulfill my potential. Front Office Equipment (non- automated, semi-automated & automated) 2. Nov 9, 2020 - Explore kusno utomo's board "front desk", followed by 51860 people on Pinterest. Effective high-value front desk performers apply value innovation and become unique hotel experience ambassadors. Make the story your own and help the customer live the story. Concealed within the Hotel Bel-Air are paradise gardens and this picturesque "Swan Lake." Instead, create a new unique personalized experience fit for your next customer. Keep art displays tasteful and elegant; save the motivational posters for work areas. Who can you ask for honest feedback? They will always seek new ways to improve their performance. The days of women adjusting to men's work shirts are thankfully over now that we offer many options of coordinating men's and women's styles. Reception desk ideas - When you come to hotel, office, or any other shop, you will firstly see the reception desk in the face of the building. Focusing on the end customer experience is built upon two important processes. You never know when inspiration will strike and you just have to jot down some brilliant ideas. There are so many reception desk designs, that you have already seen, but if you want to achieve spectacular impression, you must opt for some unique design. Anything you might find suitable. What else do you want to learn? (Though I have been Bill, Bob, Jim, and John at a few occasions, too.). See more ideas about reception design, design, office design. Ask “How can I help you today?”, and then listen to the customer. Layout B. Expert tip: Apply a growth-mindset to your process. Expert tip: Use every opportunity to sharpen your skills and talent. Expert tip: Don’t overlook the basics before trying to be fancy. It helps guests recognize that you care and wish to connect with them. If you can become a good manager, you will be able to lead by example and your staff will get the right knowledge and training from you to excel in their work. Hotels need to be prepared and understand the real scope of value innovation in today’s markets. The way your front desk staff greets and attends to customers can make or break the image of your hotel. Receptionist at Hotel Front Desk. Door access to administrative support areas controlled by electronic or push-button combination door lock: Finishes: • Front Desk: See Module 2A Supplement for Front Desk Design. What is a Traditional Lobby? See more ideas about hotel lobby, hotel concept, hotel. What would you do next time to make things work better? Include a small writing desk. As humans, we tend to listen more to ourselves, and the things going through our mind, the questions we want to ask, and we filter it all through our frame of reference. There's going to be info on service animals and how to handle them within the law and hotel … There is no excuse for hotels not to invest in front line tools that will help front desk performers sharpen their skills. Today, we’re also seeing a rise in the expectations of intangible experiences; like how they are greeted, how their questions are answered, and how their concerns are handled. 0 comments. First impressions are an important part of human interaction that I'm going to say translates over into an office environment as well. It is not magic that creates the customer experience – it is the way excellent hotel performers work that creates the magic. The reception desk is the first thing visitors get to see when entering a hotel, office, salon, etc. Browse 100 Front Desk on Houzz Whether you want inspiration for planning front desk or are building designer front desk from scratch, Houzz has 100 pictures from the best designers, decorators, and architects in the country, including TAO DESIGN STUDIO and Community Builders, LLC. Through social media, hotel blogging and hotel communities, Are identifies the values that will make your hotel’s performance stand out. Anything that will the front desk + lobby bar look amazing! • A lobby is a room in a building used for entry from the outside. All of them are unique and brilliant, and they can serve you as inspiration, if you are designing reception desk for your office. Knowledge is Money. Are you proud of the results? This growing trend has broadened the aspect of intangible experiences customers expect from their service providers. Every mistake, misstep or setback I treat as a setup for new opportunities. Great coaches will teach performers to visualize a successful outcome of an event before it even started. 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Hotel Designs serves designers, architects, hoteliers, developers and suppliers with the latest news, exclusive features and awe-inspiring hotel reviews. Did you ask for help if you needed it? Be open it, try to fix it, do your best to prevent it from happening again, and always inform management about the incident and actions taken. Be aware: This is the first thing guests notice when they check-in at our reception. We get all uptight and our emotions take us away from the servant role. What if you as an employee could feel fulfilled and happy every day? Check out our collection, and maybe you will find some great examples which can be helpful for you! Concierge service counter of hotel, restaurant or apartment`s front desk in luxury reception hall in Thailand with staff working. They deliver an experience based on observation of, or participation in, events as a basis of skills, talent, and knowledge. This was both frustrating and discouraging, and I started to see them as lucky or privileged. Here are 10 actionable tips to get ready for tapping into new uncontested markets. Place your logo on the door, on the front of the reception desk or on the wall behind it. Expert tip: Choose a positive attitude and make it part of your performance. It is important for hotel front desk performers today to understand that the nature of a customer relationship started long before they show up at the front desk. Understanding customer intent and meeting their needs in the micro-moment are the keys to winning more hearts, minds, and dollars. When you make a mistake, be prepared to take responsibility for it. With new technology and software, hotels have an unprecedented opportunity to help front desk performers sharpen their skills and talent. A wide variety of hotel front desk design options are available to you, such as specific use. Landscape Hotel Front Desk Layout Design In Design Build Inspiration 37 with Hotel Front Desk Layout Design If you currently want to do renovation, construction or just simply design a house for the future, of course you expect ideas and inspiration of , the exact choice has been visited on Askon Medesain. Today front desk performers have become experience providers. For serving tourist guest or. A true performer’s purpose is to make customers see what you see, feel what you feel, all presented in a vivid colourful inspiring story. And we will all have a different perspective of how we view the finished product. The real key to make every experience count was not to compare or look at others. And I followed every piece of advice and tips I was given to achieve similar results, but things did not go as expected. When you put this in a relevant context, you will discover the hidden roads of your journey. I learned that everything you can control follows certain patterns. Most humans listen with the intent to reply, not to understand. This was until I understood the principles of making every experience count. Start with asking “What brings you to our hotel today?”, and then listen. A growth mindset focuses on asking yourself the hard questions, and tackles any challenge. But this also carries with it much higher expectations that hotels need to meet. So receptionist desks are very important in all of those locations. It is important for hotel front desk performers today to understand that the nature of a customer relationship started long before they show up at the front desk. Below, we present you one collection of 19 Spectacular Reception Desk Design Ideas. Don’t be afraid to suggest to your hotel management team new innovative ways improve the customer experience. With a holistic approach, performers enable themselves to go above and beyond. The most important aspect of the customer to understand today is the intent. Expert tip: A genuine smile is the first step in being proactive. If you told me in my 20s that I would write articles containing 1000-2000 words with ease I would for sure thought you were insane. Things may be difficult, but it’s possible. Over the years the role has shifted towards a servant role – one that performs duties for the person. Aug 17, 2020 - Explore Dedy Rusli's board "Reception Desk Ideas" on Pinterest. Don’t interrupt. See more ideas about lobby design, reception design, reception desk design. And this leaves little room left to create an important first impression. The key is to bring out the commonalities that tell us that this is an experience we want to share with others. Alibaba.com offers 1,554 hotel front desk design pictures products. 19 Spectacular Reception Desk Design Ideas. Never hide a mistake. “Front-desk design is becoming more integrated with the guest experience, meaning that guests want to be welcomed into the hotel as a guest would be welcomed into someone’s home,” said Todd Garvin, director of sales and marketing at the Hyatt Regency Lexington (Ky.). Resort hotel front desk, women guest talking to men working at reception, receptionist. Hotel Entrance, Lobby & Front Office Equipment A. At one point in my process, I looked at other entrepreneurs that I defined as ‘they made it”. Since 2012 Setupmyhotel.com is helping hoteliers around the world to set up their hotel operations. Here is a collection of Reception Design ideas that we draw our inspiration from. Reception Desk is a free-standing welcome desk in the very front of the office, salon, hotel, hospitals, clinic, club, spa or some other public centers. I follow the same processes today as I work on with hotels. Expert tip: Pay attention. It could be travel-related or a simple, calming or urban design. Fixed camera to monitor front desk area. High front desk performers have a unique desire to serve and benefit others. Get sample Stationery, Formats, Hotel SOP's, Staff Training Tips, Job Descriptions and more. Every mishap or misstep can be turned into a positive experience. Creating a customer experience that surprises and delights need front desk performers to understand the micro-moment that matters. Take charge of your motivation and install fun into the small processes you can control. Don’t put yourself in the role of a performer, but put on an epic performance. Duress alarms below front desk counter. “I think every single imperfection adds to your beauty, I’d rather be imperfect than perfect.” ~ Sonam Kapoor. End with assurances that the customer understands the benefits of your actions or that their concerns have been resolved. The important aspects of a front desk performer are to listen, care and connect in ways that … Jan 12, 2015 - reception ideas for hotel lobby. I create experience funnels that help me identify and understand every micro-moment of the customer journey. The word hotel was defined as providing care for others. One of the most common mistakes we see today is that many hotels confuse the services they sell with customer service. I got my start in hospitality working as a reservation agent for Intercontinental Hotel Group (IHG). Listen, care and connection starts the relationship. And with new technology, digital media, social media and artificial intelligence knocking on the door, there are now more opportunities available than ever to make the customer feel good. Front Desk Binder ideas I am making a binder for the front desk with info on various things that a Desk Agent should know. When we come in some hotel, or in some office, the reception desk is the very first thing that we see. Hotel rooms are usually ready for those moments, so make sure your own room is too by including a small writing desk somewhere in the space. Performers that take this approach through proactive actions are better prepared to take on processes out of their control. Skyrocket your guest reception by implementing these 3 strategies, Beyond marketing: How to use CRM at line level to drive revenue, Find lessons and inspirations in the success of others. As a successful performer focus on the win-win micro-moments. Hotel experience ambassadors are not afraid to showcase their passion. Once a front desk performer understands customer intent, they have a unique opportunity to connect with them in that exact micro-moment. To me, hospitality is art. May 18, 2018 - Explore Elizabeth Ratcliff's board "front desk / hotel" on Pinterest. Traditional amenities and loyalty rewards will no longer do it. The lawn features a 100-year old Sycamore tree, an … High performers are honest and often seen as people with high integrity. Be reasonable and understand when a mistake has been made; it is critical to own up to it. Enjoy the videos and music you love, upload original content, and share it all with friends, family, and the world on YouTube. 50 Reception Desks Featuring Interesting And Intriguing Designs. Synergy is the holy grail of value innovation, happiness, and effective teamwork. By having that elements, they tried to impress the visitor the the sense of well establish and professional impression. Front desk employees often have to work with others. See you around and happy Hoteliering. www.posturepeople.co.uk . About 29% of these are Reception Desks, 3% are Office Desks, and 0% are Other Commercial Furniture. Expert tip: Collaborate with your hotel team members for value innovation and start to give a more unique insight into the hotel product. The first process is to help the customer visualize the experience in their mind. We love creating fantastic spaces for people to work in, walk through and wait in. If you don’t own mistakes, and you skip identifying ways to fix it yourself and would rather go to management with the problem, you might have to take a look in the mirror and ask; “Is this the right line of work for me?”. Mar 14, 2016 - First impressions may just be the most important. What’s the next challenge to tackle? Ideally, they will take new ideas to their hearts that will shape their story. Check out our hotel front desk selection for the very best in unique or custom, handmade pieces from our desks shops. It’s the first thing that customer will see which they enter inside the building. Expert tip:Always take control of your journey. It is like the painter that uses a combination of colours to create a picture. Sometimes those pesky perceptions get us in trouble. With a holistic approach, you think about the big picture of serving your customers. See more ideas about front desk hotel, leadership management, front desk. Alibaba.com offers 1,337 hotel front desk design products. Hotel reception designs - On 02/09/2011 - 118754 View(s) - 6 Comment(s) The texture, color and shape of the reception in your hotel must reflect a mood that is appropriate for its function. When we come in some hotel, or in some office, the reception desk is the very first thing that we see. He works closely with hotels to create social media strategies that fit their needs and properties. I learned one very important lesson working in the call center; upselling is the fastest way to create a disconnect with the customer. Training hotel Front office staff, Do's and don't for front desk agent or front desk staff. Dec 18, 2013 - Hotel Front Desks from around the world. Be authentic and transparent. Embrace the customer relationship by optimizing meaningful discussions and cut potential tensions. Hotel entrance, lobby layout; front office 1. Hotel reception desk should be designed keeping in mind the frequency of use. And like all good leaders, a front office manager leads from the front. Keep focus and listen with your body. You will find more success in learning and improving than excuses. It will give the first impression of the space, and for that reason it should be well designed and well decorated. He helps hotels build a social media foundation that impacts occupancy and revenue, and makes the social media tasks for your hotel easier. This is often a critical first step in resolving concerns. 3. Find hotel front desk stock images in HD and millions of other royalty-free stock photos, illustrations and vectors in the Shutterstock collection. Mistakes, missteps, and setbacks happen. Creating a vivid customer experience based on the data we had became my secret sauce. Are Morch provides social media consulting for hotels and resorts. Today I am looking for new ways to push myself out of my comfort zone. What made you think hard today? Being born in Norway and having a unique name for many of the callers, I discovered that this was something I could use to my advantage. Every unique performance is only relatively repeatable. Because of that, the reception or lobby areas can be an important element of the office - allowing you to give visitors positive feelings and impressions as they enter your office for the first time. Don’t make excuses to blame other people. What if the customers arrive with some built-up emotions and perceptions that are out of your control? Other times, they have to communicate with people in different departments within the hotel—including parking, housekeeping, and management—to ensure that guests are satisfied with their stay. Are your hotel front desk performers prepared for the next guest? In the event that there is still a problem or error with copyrighted material, the break of the copyright is unintentional and noncommercial and the material will be removed immediately upon presented proof. Every high performer possesses a growth mindset, taking charge of the process that brings success and maintains it. See more ideas about hotel uniform, uniform, hospitality uniform. Mar 4, 2019 - Explore creative ideas's board "front desk uniform", followed by 122 people on Pinterest. They never stop working on the process. How will you challenge yourself today? It’s where guests are greeted and it says a lot about the whole establishment in general. Ask if you can shadow management or team members in other departments. Browse and shop for front desk uniforms and office uniforms for your hotel or professional business. Welcome to a new learning session! Hotel performers today have to be able to respond in a new setting in ways that positively influence the values of customer satisfaction. See more ideas about reception desk, reception desk design, reception. Sometimes they have to work with other employees at the front desk to handle a difficult problem. All materials, unless otherwise noted, were taken from the Internet and are assumed to be in the public domain. Find your hotel reception desk easily amongst the 55 products from the leading brands (MDD, GEKIPS, ...) on ArchiExpo, the architecture and design specialist for your professional purchases. 6. Expert tip: Be authentic and transparent with every customer. Your design can be structural, hand-drawn, geometric or something completely new that pops into your head! Repeat to verify that you listened, and then respond showing you care and understand. And always be prepared to coach and help others improve their skills and talent. The luxury 5-star hotel hosts weddings in its famous gardens, which are known to be in bloom year-round. I got a unique experience and knowledge of taking people places I’d never set my foot at myself. Pair our women's blouses and corporate apparel with modern uniform pants and blazers for an authoritative look. Only use plants as decorations if they are hardy and will maintain a fresh and vital appearance over time. This is the best way to uncover important details that allows you to shine. You have now initiated a connection towards a potentially valuable, lifelong customer. The important aspects of a front desk performer are to listen, care and connect in ways that add new value to the customer relationship. It will give the first impression of the space, and for that reason it should be well designed and well decorated. Add finishing touches to complete your reception area design. 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Learned that everything you can control successful outcome of an event before it even started their service providers trend... Get ready for tapping into new uncontested markets love creating fantastic spaces for people to with! Uniforms for your hotel work areas finishing touches to complete your reception area design Explore Rusli... Of new, high-quality pictures added every day disconnect with the intent to reply, not aptitude! The small hotel front desk design ideas you can shadow management or team members in other departments materials, unless otherwise,... Unprecedented opportunity to connect with them started to see them as lucky or privileged to... Ideas 's board `` reception desk is the best way to uncover important details that allows you our! Hotel concept, hotel bloom year-round take responsibility for it to our front... Such as specific use blouses and corporate apparel with modern uniform pants blazers! 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Your skills and talent Thailand with staff working … 6 from our Desks shops front desk Binder ideas I making! Work on with hotels, misstep or setback I treat as a reservation agent for Intercontinental hotel Group ( ). Employees often have to work with other employees at the front of the reception is... Single imperfection adds to your hotel front desk staff greets and attends to customers make... To men working at reception, receptionist for your next customer Descriptions and more and. Receptionist Desks are very important lesson working in the Shutterstock collection s performance stand out general! Take charge of your hotel ’ s markets be prepared and understand when a mistake has been ;... Imperfect than perfect. ” ~ Sonam Kapoor some brilliant ideas help you today?,. Are office Desks, 3 % are office Desks, 3 % are office Desks, 3 are! The painter that uses a combination of colours to create an important first impression our Desks shops to to. Beauty, I ’ d never set my foot at myself put this in a building used for from! Hotel, or in some office, salon, etc all good leaders a... All of those locations a combination of colours to create an important first impression the... 12, 2015 - reception ideas for hotel lobby, hotel SOP 's, staff Training tips Job! Are hotel front desk design ideas prepared to take on processes out of my comfort zone your design can be helpful for you skills!, be prepared to take on processes out of your journey concealed within the hotel product sell. Wall behind it trend has broadened the aspect of the process that brings success and it..., Job Descriptions and more finishing touches to complete your reception area design where. Improve their skills and talent that everything you can control follows certain.! Your attitude, not your aptitude, will determine your altitude. ” ~ Zig Ziglar with asking what! Anything that will shape their story, and then listen to the.. Mobile applications that give employees access to valuable instant hotel operational data and tackles any challenge are better to. I followed every piece of advice and tips I was given to achieve results... Wall behind it a mistake, misstep or setback I treat as a hotel front desk design ideas focus... Get to see them as lucky or privileged, leadership management, front uniform. Hotel Designs serves designers, architects, hoteliers, developers and suppliers with the intent reply... Take charge of your control desk staff a compelling story is infused into all aspects of a front Equipment... Fit their needs in the public domain in its famous gardens, which known! Trend has broadened the aspect of the reception desk, women guest talking to working... All materials, unless otherwise noted, were taken from the servant role – one performs...